Shipping Policy – Purycot.com
At Purycot.com, we strive to provide a smooth, transparent, and reliable shipping experience for our valued customers. The following policy outlines our standard shipping practices, estimated delivery timelines, and procedures for delayed or lost shipments.
Order Confirmation and Processing
Once a customer places an order on Purycot.com and the payment is successfully processed, the order is immediately queued for dispatch. We begin processing orders as soon as payment is confirmed. Please ensure that all order and shipping information provided is accurate to avoid delays.
Estimated Delivery Timeline
We aim to deliver all orders within 7 to 10 business days from the date of successful payment. In most cases, customers can expect their product to arrive within this timeframe. However, in rare circumstances, delivery may be delayed due to:
- Courier network issues
- Weather disturbances
- Public holidays or lockdowns
- Remote or difficult-to-access delivery locations
- Operational delays at the courier service level
We appreciate your patience and understanding in such exceptional cases.
Shipping and Courier Partners
All products ordered through Purycot.com are shipped exclusively via registered domestic courier companies and/or Speed Post services. We carefully select trusted logistics partners to ensure your products are handled with care and delivered safely.
Tracking Your Shipment
Once your order is dispatched, a shipping confirmation email will be sent to your registered email address. This email will include:
- Courier name
- Customer can track order here https://purycot.com/track-order/
- Estimated delivery date (if available)
You can use this information to track the status of your package at any time. If you don’t receive a tracking email within a few days of placing your order, please contact us at help@purycot.com.
🛠️ Custom Design Guidelines – Purycot
At Purycot, we offer a wide range of clothing and lifestyle products — from pre-printed designs to fully customizable items like T-shirts, caps, mugs, and dishes.
If your chosen product supports custom printing, you can upload your design after placing your order. We’ve made it simple:
✅ Upload Text, Logo or Designs
If your design includes Text, logos, quotes, icons, graphics, and cartoon designs, you can upload it directly .
How to Upload:
- 📩 From Email: After your order is placed, you’ll receive a confirmation email. If your item supports customization, it will contain a link to upload your design.
- 🌐 Anytime: Alternatively, you can upload your design directly here.
File Requirements:
- Accepted Formats: JPG, JPEG, PNG
- Max File Size: 2MB
- Important: You can upload only once per order — changes are allowed only if your design is rejected during our review.
Once your design is approved, your order moves to production. No further confirmation will be sent. If there’s an issue, we’ll email you with next steps.
If your design contains a photo, a ₹49 extra charge applies — but photo prints on mugs or cups are free. (for Photo print have to contact us on 9822322284 before submitting the design form.)
Delivery Address and Responsibility
All deliveries are made to the shipping address provided by the customer during the checkout process. It is the customer’s responsibility to ensure the accuracy of the delivery details, including contact number and postal code.
Once the order is handed over to the courier company, Purycot.com is not liable for any delays caused by the courier or postal authority. Delivery times are subject to their respective operational norms.
Lost Shipments and Replacements
While we make every effort to ensure secure and timely delivery, there may be rare cases where a product is lost in transit. In such situations:
- If the product or shipment is confirmed to be lost by the courier, the customer will be provided a replacement at no extra cost, typically delivered within 7 to 10 business days.
- If a replacement product is not available, the customer will receive a full refund, which will be processed to the original payment method used during checkout.
Please refer to our Refund & Returns Policy for more details on refund timelines and eligibility.
Shipping Costs
Shipping charges, if applicable, will be clearly displayed at the time of checkout. Once the order is shipped, shipping fees are non-refundable, even in the event of a return or refund, unless otherwise stated in our returns policy.
Delivery Confirmation
An email confirming the delivery of your product will be sent to your registered email ID. This serves as proof of successful fulfillment of your order.
Customer Support
If you need assistance related to your order, delivery status, or shipment concerns, we’re here to help.
- 📧 Email us: help@purycot.com
- ❓ FAQs: https://purycot.com/faqs/
- 📄 Refund Policy: https://purycot.com/refund_returns/
Final Notes
This Shipping Policy is effective for all orders placed on or after the date of publication. Purycot.com reserves the right to update or modify all policy and terms and conditions at any time without prior notice. Customers are encouraged to review this policy periodically for any changes.