PuryCot Return, Refund, and Replacement Policy

Return, Replacement & Refund Policy

PuryCot.com is a made-to-order customized T-shirt printing service. Since every product is personalized with customer-supplied designs and printed on demand, we follow a specific process and set of policies for order fulfillment, returns, replacements, and refunds. Please read our policy carefully before placing an order.

1. Order Placement and Design Submission

• Once a customer places an order and completes the payment, modifications or cancellations are not allowed. This is because we immediately begin processing and scheduling the product for printing.
• We highly recommend customers double-check the fabric type and color chosen before placing the order. These details are clearly mentioned in the product description.
• After placing the order, the customer must send their design via link https://purycot.com/upload-your-design/ and also email it from their registered email ID, including the Order ID in the message.
• We will only process the order once we receive the correct design file from the customer via email. Orders without submitted designs will not be printed or dispatched.
• We aim to dispatch the order within 24 hours of receiving the design and generally deliver it within 7 to 10 days. In rare cases, delivery may be delayed due to logistical or external factors.

2. Delivery and Unboxing Guidelines

• Upon receiving the package, customers must record a video while unboxing the product. This video is crucial in case of any disputes or issues with the delivery.
• The video should clearly capture:
  • The outer packaging condition
  • The process of unboxing
  • The actual product inside
• This evidence helps us quickly investigate and resolve any issues, such as:

3. Initiating a Return or Replacement

• If any of the above issues are found, customers must initiate a return request through their order page and will also receive a response via WhatsApp within 24 hours.
• We may ask the customer to share photos or videos to assist in the investigation.
• Our investigation process can take 3 to 7 business days, during which we ask for your patience.
• If the issue is confirmed to be caused by either the delivery partner or PuryCot, we will send a free replacement of the same product within 7 to 10 days.

• If you receive an incorrect, damaged, or defective item, or if an item is missing from your order, please follow these steps:

• Wrong clothes fabric product received
• Damaged or defective product
• Product is dirty or visibly mishandled
• Missing item(s)

To raise any of the above issues, you must notify us on WhatsApp within 24 hours of receiving your order and provide an unboxing video. We cannot accept return, replacement, or refund requests after the 24-hour window has passed. If you contact us within this timeframe, we will assist you with a return or a replacement. A refund will only be issued if a replacement for the same product is unavailable.

4. Return/Replacement Conditions (Post Delivery)

• If no issue is raised during delivery, the customer can still request a replacement within 7 days of receiving the product only if:
  • The size or color is wrong
  • The product was not used or worn
• Used or worn items cannot be returned or replaced under any circumstances.
• Only after we receive and verify the returned product will we process the replacement or refund.
• Refunds are only issued if the replacement product is out of stock.

We take great care in packing every order. We understand that sometimes things don’t go as planned, so here’s how we handle returns:

• If you receive a product that is damaged or not what you ordered, please contact us with a video of the unboxing. This helps us quickly verify the issue and process your request.
• When you return an item, we will inspect it upon arrival. We can only issue a replacement for products that are in new and unused condition. Unfortunately, we cannot refund items that are torn, worn, or show signs of use.
• If we deny a refund due to the condition of the returned item and you would like the product sent back to you, you will be responsible for the return shipping cost.

5. Refund Timelines (Based on Payment Mode)

Once a refund is approved and processed, the amount will be credited as per the following timelines:

6. Final Notes

“If the issue is found to be with Purycot’s packaging or the delivery partner, we will process a replacement of the same product at no additional delivery cost. A refund will only be issued if a replacement is not available—this is the only condition under which a refund will be processed.”

• We cannot accept return or refund requests due to change of mind, dissatisfaction with fabric, or personal preferences after the order is accepted.
• For example, if the customer ordered a Polycotton T-shirt, they cannot expect or request Pure Cotton, as pricing and fabric are clearly specified on the product page.
• If the customer refuses to accept the product at delivery solely due to fabric preferences (while the correct product was delivered), no return or refund/replacement will be processed.
• In the event of a failed delivery due to:
  • The customer being unavailable at the address
  • Not responding to the delivery agent
  • Incorrect delivery details the order will be returned to us.
• Customers will need to pay a re-delivery fee to ship the product again. A payment link will be sent via email or WhatsApp. Charges may vary and must be paid within 24 hours. Failure to do so will result in order cancellation with no refund.

Delivery Attempt Policy

Our delivery partners may attempt delivery 2 to 3 times. If you notice any false delivery attempts or denial of doorstep delivery, it is important to inform us before the shipment is marked for return. Customers can track their order at https://purycot.com/track-order/.

If we are not contacted in time and the product is returned due to failed delivery attempts, it will be considered as the customer being unavailable to receive the delivery. In such cases, no refund or replacement will be processed.

However, if the customer still wishes to receive the same product, re-shipping charges will apply, based on the delivery pincode.

If the customer contacts us on time regarding false delivery attempts, we will immediately initiate an investigation and request the delivery partner to complete the delivery. If the shipment is still not delivered and is returned to us, and the investigation confirms fault on the part of the delivery partner, we will re-ship the same product at no additional cost.

Policy Updates

All rights are reserved by Purycot. We reserve the right to modify our policies, terms, and conditions at any time, as needed, without prior notice.

Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the details of our Grievance Officer are as follows:

Grievance Officer
Name: Sachin Vikram Rathod
Designation: Sole Proprietor
Contact Address:
PuryCot Clothes Manufacturing And Printing
Gat No. 366, Block Sector: Krushna Kunj,
Road: Samruddhi Park, Tal-Haveli,
Pune, Maharashtra, 412216, India
Email: grievance@purycot.com
Phone: +91 98223 22284
Office Hours: Monday to Saturday – 9:00 AM to 6:00 PM

“Still have questions? Check out the PuryCot FAQs here: https://purycot.com/faqs/“

Thanks For Shopping With Purycot.